About Us
Since 1994, La Esperanza Clinic has been providing health care to approximately 10,000 residents in San Angelo and the Concho Valley.
La Esperanza Clinic has three brick and mortar clinics in San Angelo, Buick Street, South Chadbourne and 31st Street, as well as a Mobile Clinic that travels to rural areas of the Concho Valley.
La Esperanza’s mission is to provide quality primary and preventative health and dental care services to all people, particularly the medically underserved.
Who is La Esperanza Clinic
The Heart of Our Purpose
Mission
The mission of La Esperanza Clinic is to provide quality primary and preventative health and dental care services to all people, particularly the medically underserved of San Angelo and the Concho Valley.
Values
The Spirit of La Esperanza is to treat all people with dignity and respect, understanding and kindness, and to achieve compassionate treatment for all, while being honest with everyone and in everything we do.
Vision
La Esperanza Clinic will be known for excellent service, universal access, as a friendly place to get quality care, and a highly respected partner in a collaborative system of care.
History
La Esperanza Clinic has a special history that we are proud of.
Learn More >
Leadership
Our board members and C-Suite team are an intricate part of our leadership team.
Awards and Recognitions
La Esperanza Clinic has received many quality awards and recognitions.
What has La Esperanza Clinic Accomplished
Community Health Quality Recognition Awards
Health Center Quality Leader
To earn HCQL badges, health centers must have the best overall CQM performance based on average 2023 Adjusted Quartile Rankings (AQR). The Bronze HCQL badge is awarded to health centers with AQR averages in the top 21% - 30%.
Addressing Social Risk Factors
The Addressing Social Risk Factors badge recognizes health centers that are screening for social risk factors impacting patient health and are increasing access to enabling services. Health centers must meet the following two criteria:Â - Collect data on patient social risk factors - Increase the proportion of patients receiving enabling services between consecutive UDS reporting years
Advancing Health Information Technology (HIT) for Quality
Recognizes health centers that meet all criteria to optimize HIT services. Eligibility is calculated using 2023 UDS data. Health centers must meet the following five criteria: 1. Adopted an electronic health record (EHR) system 2. Offers telehealth services 3. Exchanges clinical information electronically with key providers health care settings 4. Engages patients through health IT 5. Collects data on patient social risk factors
Health Center Quality Leader
To earn HCQL badges, health centers must have the best overall CQM performance based on average 2022 Adjusted Quartile Rankings (AQR). The Bronze HCQL badge is awarded to health centers with AQR averages in the top 21% - 30%.
Addressing Social Risk Factors
The Addressing Social Risk Factors badge recognizes health centers that are screening for social risk factors impacting patient health and are increasing access to enabling services. Health centers must meet the following two criteria:Â - Collect data on patient social risk factors - Increase the proportion of patients receiving enabling services between consecutive UDS reporting years
Advancing Health Information Technology (HIT) for Quality
Recognizes health centers that meet all criteria to optimize HIT services. Eligibility is calculated using 2021 UDS data. Health centers must meet the following five criteria: 1. Adopted an electronic health record (EHR) system 2. Offers telehealth services 3. Exchanges clinical information electronically with key providers health care settings 4. Engages patients through health IT 5. Collects data on patient social risk factors
Addressing Social Risk Factors
The Addressing Social Risk Factors badge recognizes health centers that are screening for social risk factors impacting patient health and are increasing access to enabling services. Health centers must meet the following two criteria:Â - Collect data on patient social risk factors - Increase the proportion of patients receiving enabling services between consecutive UDS reporting years
Advancing Health Information Technology (HIT) for Quality
Recognizes health centers that meet all criteria to optimize HIT services. Eligibility is calculated using 2021 UDS data. Health centers must meet the following five criteria: 1. Adopted an electronic health record (EHR) system 2. Offers telehealth services 3. Exchanges clinical information electronically with key providers health care settings 4. Engages patients through health IT 5. Collects data on patient social risk factors
Access Enhancer
The Access Enhancer badge recognizes health centers that have increased the total number of patients and the number of patients who receive at least one comprehensive service (mental health, substance abuse, vision, dental, and/or enabling) by at least 5% during consecutive UDS reporting periods (2020 and 2021 UDS). 1. Adopted an electronic health record (EHR) system 2. Offers telehealth services 3. Exchanges clinical information electronically with key providers health care settings 4. Engages patients through health IT 5. Collects data on patient social risk factors
Health Disparities Reducer
The Health Disparities Reducer badge recognizes health centers that qualify for the Access Enhancer badge and meet at least one of the following two criteria: - Demonstrate at least a 10 percentage point improvement in low birth weight, hypertension control, and/or uncontrolled diabetes CQMs during consecutive UDS reporting years (2020 and 2021 UDS) for at least one racial/ethnic group, while maintaining or improving the health center’s overall CQM performance from the previous reporting year; and/or - Meet the following benchmarks for all racial/ethnic groups served within the most recent UDS reporting year.
Patient Centered Medical Home Recognition (PCMH)
Recognizes health centers with PCMH recognition in one or more delivery sites. PCMH badge data is updated on a yearly basis.
What is a Patient Centered Medical Home (PCMH)?
The medical home model holds promise as a way to improve health care in America by transforming how primary care is organized and delivered. Building on the work of a large and growing community, the Agency for Healthcare Research and Quality (AHRQ) defines a medical home not simply as a place but as a model of the organization of primary care that delivers the core functions of primary health care.
The medical home encompasses five functions and attributes:
01
Comprehensive Care​
The primary care medical home is accountable for meeting the large majority of each patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care. Providing comprehensive care requires a team of care providers. This team might include physicians, advanced practice nurses, physician assistants, nurses, pharmacists, nutritionists, social workers, educators, and care coordinators. Although some medical home practices may bring together large and diverse teams of care providers to meet the needs of their patients, many others, including smaller practices, will build virtual teams linking themselves and their patients to providers and services in their communities.
02
Patient-Centered​
The primary care medical home provides health care that is relationship-based with an orientation toward the whole person. Partnering with patients and their families requires understanding and respecting each patient’s unique needs, culture, values, and preferences. The medical home practice actively supports patients in learning to manage and organize their own care at the level the patient chooses. Recognizing that patients and families are core members of the care team, medical home practices ensure that they are fully informed partners in establishing care plans.
03
Coordinated Care
The primary care medical home coordinates care across all elements of the broader health care system, including specialty care, hospitals, home health care, and community services and supports. Such coordination is particularly critical during transitions between sites of care, such as when patients are being discharged from the hospital. Medical home practices also excel at building clear and open communication among patients and families, the medical home, and members of the broader care team.
04
Accessible Services
The primary care medical home delivers accessible services with shorter waiting times for urgent needs, enhanced in-person hours, around-the-clock telephone or electronic access to a member of the care team, and alternative methods of communication such as email and telephone care. The medical home practice is responsive to patients’ preferences regarding access.
05
Quality and Safety
The primary care medical home demonstrates a commitment to quality and quality improvement by ongoing engagement in activities such as using evidence-based medicine and clinical decision-support tools to guide shared decision making with patients and families, engaging in performance measurement and improvement, measuring and responding to patient experiences and patient satisfaction, and practicing population health management. Sharing robust quality and safety data and improvement activities publicly is also an important marker of a system-level commitment to quality.